Privacy policy

H4 is committed to protecting your privacy. Please contact us if you have any questions or concerns regarding the use of your personal data, and we will be happy to assist you.

By using this website and/or our services, you consent to the processing of your personal data as described in this privacy policy.

Table of Contents

  1. Definitions used in this policy
  2. Data protection principles we follow
  3. What rights do you have over your personal data?
  4. What personal data do we collect about you?
  5. Who else has access to your personal data?
  6. How do we keep your data secure?
  7. Information about cookies
  8. Contact details

Definitions

Personal data – in the context of H4, any information, whether private or professional, relating to an identified or identifiable natural person, and provided voluntarily by that person in the course of their interaction with H4.

Processing – any operation or set of operations performed on personal data or on sets of personal data.

Data subject – a natural person whose personal data is being processed.

Child – a natural person under the age of 16.

We/us – H4

Data protection principles

We are committed to complying with the following data protection principles:

  • Processing is lawful, fair and transparent. Our processing activities are based on legitimate grounds. We always consider your rights before processing personal data. We will provide you with information about the processing of your data upon request.
  • Processing is limited to the purpose/objective. Our processing activities correspond to the purpose/objective for which the personal data was collected.
  • Processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required for any given purpose.
  • Processing is limited in time. We will not retain your personal data for longer than necessary.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to ensure the integrity and confidentiality of the data.

Your rights regarding your personal information

The data subject has the following rights:

  1. Right to information – which means you have the ‘right to know’ whether your personal data is being processed; what data is being collected, where it comes from, why and by whom it is being processed.
  2. Right of access – which means you have the right to access the data you have provided, or that has been collected about you. This includes your right to request and obtain a copy of your personal data that has been collected.
  3. Right to rectification – which means you have the right to request the rectification or erasure of your personal data that is inaccurate or incomplete.
  4. Right to erasure – which means that in certain circumstances, you can request that your personal data be erased from our records.
  5. Right to restrict processing – which means that under certain conditions, you have the right to restrict the processing of your personal data.
  6. Right to object to processing – which means that in certain cases, you have the right to object to the processing of your personal data, for example in the case of direct marketing.
  7. Right to object to automated processing – which means that you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. You may exercise this right whenever the outcome of profiling has legal effects concerning you or significantly affects you.
  8. Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if feasible, by direct transfer.
  9. Right to lodge a complaint – in the event that we refuse your request under access rights, we will provide you with the reason for our refusal. Please contact us if you are not satisfied with the way your request has been handled.
  10. Right to assistance from a supervisory authority – this means that you have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.

Data we collect

Information you have provided to us

This may include your e-mail address, name, billing address, home address, etc., mainly information necessary for us to process your request in the best possible way. It is for this main purpose that we record the information you provide to us.

Information about you collected automatically

This includes information stored automatically by cookies and other session tools. For example, your basket information, your IP address, your history of interactions with us (if applicable), etc. This information is used to improve your experience with H4. When you use our services or view content on our website, your activities may be recorded.

Information from our partners

We collect information from our trusted partners, with confirmation that they have legitimate reasons for sharing this information with us. This is either information that you have provided to them directly or that they have collected about you for other legitimate reasons. See the list of our partners:

  • Infomaniak Network SA

Public information

We may collect information about you that is publicly available.

How we use your personal data

We use your personal data for the following purposes:

  • to provide you with our service. This includes, for example, processing your request submitted on the website www.h4vd.ch; registering your account; providing you with other products and services you have requested; communicating with you in relation to our products and services; communicating and interacting with you; and informing you of changes to our business.
  • improving your interactions with us;
  • complying with a legal or contractual obligation;

We use your personal data for legitimate reasons and/or with your consent.

In the event of the conclusion of a contract or the performance of contractual obligations, we process your personal data for the following purposes:

  • to enable us to identify you;
  • to provide you with a service or send/offer you a product;
  • to communicate with you either in connection with your project/request or our activities in a broader sense;

On the basis of a legitimate interest, we process your personal data for the following purposes:

  • to contact you on a personalised basis regarding your project/request
  • to send you personalised offers* (from us and/or our carefully selected partners);
  • to administer and analyse our partner base (current and historical activities) in order to improve the quality, variety and availability of the products/services offered/provided;
  • to conduct partner satisfaction surveys;

Unless you have informed us otherwise, we intend to offer you products/services similar or identical to your activity history/browsing behaviour on the website, in our legitimate interest.

With your consent, we process your personal data for the following purpose:

  • to send you newsletters and offers (from us and/or our carefully selected partners);
  • for other purposes, for which we have requested your consent;

We process your personal data in order to comply with legal obligations and/or use your personal data for the purposes provided for by law. We reserve the right to anonymise the personal data collected and to use this data. We will only use data outside the scope of this policy if it is anonymised. We retain your billing information and other information collected about you for as long as necessary for accounting purposes or other obligations arising from the law, but no longer than 3 years.

We may process your personal data for other purposes not mentioned here, but which are compatible with the original purpose for which the data was collected. In doing so, we will ensure that:

  • the link between the purposes, context and nature of the personal data is suitable for further processing;
  • the further processing does not adversely affect your interests; and
  • there is an appropriate safeguard for the processing.

We will inform you of any further processing and purposes.

Who else can access your personal data?

We do not share your personal data with third parties or third-party entities. In certain cases, personal data about you is provided to our trusted partners in order to enable us to provide you with the best service in the context of your interactions with us or to improve your partner experience. We share your data with:

Our processing partners:

  • Infomaniak Network SA

We only work with processing partners who are able to ensure an adequate level of protection for your personal data. We disclose your personal data to third parties or public officials when we are legally required to do so. We may disclose your personal data to third parties if you have consented to this or if there are other legal grounds for doing so.

How we secure your data

We do our utmost to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymisation and pseudonymisation where appropriate. We monitor our systems for potential vulnerabilities and attacks.

Although we do our best, we cannot guarantee the security of information. However, we are committed to informing the relevant authorities of any data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist the authorities in the event of a breach.

If you have an account with us, please be aware that you must keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track navigation paths within user pages and collect information about users. This is done in order to personalise and improve your experience with us.

A cookie is a small text file stored on your computer. Cookies store information used to help websites function. We can only access cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may prevent you from using certain features.

We use cookies for the following purposes:

  • Necessary cookies: these cookies are necessary for you to use certain important features on our website, such as logging in. These cookies do not collect any personal information.
  • Functionality cookies – these cookies provide features that make using our service more convenient and provide more personalised features. For example, they may remember your name and e-mail address in comment forms so that you do not need to re-enter this information the next time you comment.
  • Analytical cookies: These cookies are used to track the usage and performance of our website and services.

    • Advertising cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the permission of the website operator.

  • These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Most of the time, targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can delete cookies stored on your computer via your browser settings. The following links show you how to adjust cookies depending on your browser:

We use Google Analytics to measure traffic on our website. Google has its own privacy policy, which you can view here. If you wish to disable tracking by Google Analytics, please install this extension in your browser:

https://tools.google.com/dlpage/gaoptout

Contact information

Supervisory authority

Email: contact20@edoeb.admin.ch

Phone: +41 31 322 4395

Changes to this privacy policy

We reserve the right to make changes to this privacy policy.

In the event that this privacy policy is translated into other languages, only the English version shall be deemed authentic.

Last modified on 10 January 2022

Summary of privacy policy

This site uses cookies so that we can provide you with the best possible user experience. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team understand which areas of the site you find most interesting and useful.

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